Shipping Policy

Shipping & Delivery

At Olivia Vancouver, we are committed to making your shopping experience as simple and efficient as possible. Below are the average delivery times for all our orders.

Order Processing

After placing your order, it will take approximately 1 to 3 business days to process. On weekdays, processing usually takes one business day. However, if you place an order on Friday afternoon or over the weekend, the processing time may be slightly longer.

Shipping & Delivery

Once your order has been processed, it will be shipped and delivered within an average of 8 to 15 business days. We are committed to ensuring fast and smooth delivery.
If you have any questions about your order or delivery times, feel free to contact our customer service.

Order Cancellation

Once an order is placed, it is immediately prepared for shipment through our automated systems. Therefore, cancellations are not possible once the order is confirmed.

However, if you are not satisfied with your order upon receipt, we offer a hassle-free return. You have 14 days from the receipt of your order to return it for a full refund.

Shipping Costs

We are happy to offer FREE SHIPPING on all orders, with no minimum purchase required.

Product Origin

At Olivia Vancouver, we source our products from a network of reputable global suppliers, including artisans and manufacturers in Italy and elsewhere. We are committed to offering high-quality products that reflect our dedication to craftsmanship and sustainability.

Each item is carefully inspected and tested to meet our rigorous standards before shipment. Your satisfaction is our priority, and we ensure that every product adheres to our commitment to quality.

Questions About Your Order?

We invite you to check our FAQ page, where you will find answers to frequently asked questions.

If you still need assistance, you can contact us via our contact page or by emailing us at support@oliviavancouver.com.

Our customer service team is available 7 days a week and responds to all inquiries within 24 hours.

Responsibility for Uncollected Parcels

If your parcel is not delivered due to your absence and is sent to the post office for collection, it is your responsibility to retrieve it within the allotted time.

If your parcel is returned to us due to non-collection, we do not offer a refund. However, we can arrange a reshipment at your expense. Please contact us at info@raffinemode.com for shipping costs.

If you choose not to opt for a reshipment, we will require proof that we have not fulfilled our delivery obligations.

Disputes and Chargebacks

If you plan to file a dispute or chargeback with your payment provider, you must contact us first.

We encourage you to inform us of the issue in writing and give us the opportunity to resolve it. You can contact us by email at support@oliviavancouver.com or via our contact form on our website.

If we do not respond within a reasonable time or if the issue is not resolved to your satisfaction, you can then proceed with filing a dispute.

By contacting us first, we aim to resolve any issues quickly and effectively, without involving third parties.

Thank you for choosing Olivia Vancouver. We are delighted to offer you a refined and elegant shopping experience!